Exchanges and Returns

Exchanges and Returns

If you've received incorrect or defective items, please reach out to us at info@aurora-london.uk to resolve the issue.

If you're not completely satisfied with your purchase, you may return the items within 14 days of receipt, provided they are in their original, saleable condition.

Upon return, we will issue a full refund, excluding the cost of return shipping. Please note that we cannot refund or exchange items that show signs of use, have been opened, or are not in their original condition.

Requesting a Return

  1. Contact Us: If you haven't already received a returns form, please email info@aurora-london.uk to request one. We'll assist you with the correct return address.
  2. Prepare Your Package: Ensure your return meets the following conditions:
    • Items must be in unused, unopened, and original packaging.
    • Clearly label "Returns" on the outer packaging.
    • Use an insured, trackable service to ensure safe delivery back to us.
  3. Send Tracking Information: Once shipped, email your tracking details to info@aurora-london.uk for processing.

Return Terms and Guidelines

  • All returned items must be securely packaged to prevent damage during transit.
  • All returns must be sent with a traceable, insured service, as we are not responsible for items lost or damaged during return transit.
  • Ensure your return form has been approved; unapproved returns may not be processed.

Easy Returns in Three Simple Steps

Step 1: Email us at info@aurora-london.uk with your order number, address, and reason for return. We’ll provide the return form.

Step 2: Ship Your Return
Return your items with the completed return form to the address provided on the return form. Ensure your package includes a Track and Trace code, as we cannot be responsible for items lost in transit.

Step 3: Refund Process
Once we receive the package, we’ll process your refund within five business days.

Note: Our returns are processed in Asia, which means you will need to return your package outside the UK. This may incur high costs of up to £35, which are non-refundable.