Order and Delivery
Shopping at Aurora London
Found a great item you absolutely want? Fantastic!
Simply select your desired color and/or size, then press "Add to Cart." Feel free to continue browsing; you can always return to your shopping basket by clicking on the "shopping basket" icon at the top right. Please note: adding items to your shopping basket does not reserve them.
Ready to Order?
Once you’re ready, head to your shopping basket by clicking on the icon at the top right. From here, you can adjust quantities if needed. Then click "Proceed to Checkout" to enter your details on one convenient page.
Please Note: Once you've completed your order, it cannot be modified. We start processing your order immediately to ensure swift delivery. If you’ve made a mistake, please contact our customer service as soon as possible at info@aurora-london.uk.
Shipping Costs at Aurora London
We’re happy to offer free shipping for all orders!*
For returns, please note that return shipping costs are the responsibility of the customer.
Tracking Your Delivery at Aurora London
All orders are shipped with Track & Trace. You’ll receive a link via email once your order has shipped, which allows you to track its status. Please note, the tracking status may take some time to become available.
Delivery Times at Aurora London
We aim to deliver your items quickly and safely. If you place an order before 3 pm on working days, we strive to process it the same day. Many items ship directly from our suppliers, with an average delivery time of 8 to 12 working days.
Missed Delivery: What Happens Next?
If your parcel couldn’t be delivered, it will be held at the courier service’s distribution center for 7 days. The driver will notify you with information on where to collect it. If you don’t receive this, please contact the courier, or reach out to us at info@aurora-london.uk.
Incorrect Address
Please ensure the shipping address provided is accurate. While we try to expedite processing, changes may not be possible. If you think there’s an error, contact us immediately.
Lost or Stolen Package
We cannot be held responsible for lost or stolen parcels. If your Track & Trace shows delivery but you haven’t received your package, report this within 14 days. The courier will begin an investigation, and we’ll keep you updated.
Questions about Your Order with Aurora London
For order inquiries, please visit our FAQ page. If your question isn’t there, don’t hesitate to contact us – we’re here to help.